Australian Tourism Accreditation Program

Leading Australian tourism operators display the accreditation tick. They’ve met specific criteria ensuring they are committed to exceeding your expectations with great customer service and the highest standards of business practice.

 

When you choose a business with the “tick” you can expect:

  • Quality
  • Reliability
  • Professional customer service
  • Accuracy in advertising
  • Sound environmental practices
  • An appropriately licencesd and qualified operator
  • Adherence to a Code of Ethics

Get accredited today!

Meet the standard

The Australian Tourism Accreditation Program (ATAP) certifies tourism businesses that meet specific quality assurance criteria ensuring they are committed to exceeding consumer expectations with great customer service and the highest standards of business practice. All ATAP accredited businesses undertake regular onsite audits to ensure compliance. To be ATAP accredited businesses must complete the following:

Licences & Permits

Ensures the business has all the required licences and permits.

Business Operating Systems

Ensures business has detailed & proactive operating systems ie: maintenance, health and safety and cleaning schedules.

Economic Sustainability and Financial Systems

Ensures business complies with accounting standards Up-to-date record keeping and complies with consumer laws

Insurance Details

Ensures the business has all required coverage inc. at least $10million in public liability insurance.

Human Resource Management

Ensure management complies with legislation relating to employing staff along with comprehensive ongoing training and skill development.

Environmental Management

business must demonstrate a documented and practical commitment to sustainable environmental practices.

Customer Service

Business must have documented customer service procedures, booking and cancellation policies and customer feedback processes.

Risk Management

Business must demonstrate documentation and Implementation of risk management plans, as well as emergency and evacuation procedures.

Code of Practice

Business must sign industry code of ethics.

Australian Tourism Accreditation Program Ltd

PO Box 16 Collins St West 8007

Erin McLeod
(03) 8662 5197
inf@atap.net.au

Contact Us

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